Shipping Information
- Shipping Methods: We offer various shipping methods to ensure your order reaches you in a timely manner. The available options and associated costs will be displayed during the checkout process.
- Order Processing Time: Orders placed outside our local delivery range of 100 miles are shipped on Mondays. This ensures that your package arrives as fresh as possible, avoiding potential delays that can occur if shipments are sent out later in the week. Please note that any orders received after 5 PM CST on Monday will be shipped the following week.
- Shipping Destinations: We currently ship within the United States, excluding Hawaii and Alaska. If you have any questions about our shipping range, please contact us for assistance.
- Shipment Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
- Delivery Time: The estimated delivery time will depend on your location and the shipping method chosen. While we do our best to ensure timely delivery, please be aware that unforeseen delays such as weather conditions may occur.
- Shipping Restrictions: We take great care to ship your order with quality in mind. Some products may have specific shipping restrictions based on state regulations. If any restrictions apply to your order, we will notify you during the checkout process.
Refund Policy
We want you to be completely satisfied with your TYKES N HOUNDS purchase. That is why we offer a 100% money-back guarantee if you are not satisfied.
- Non-Returnable Policy: For the safety and health of pets, we do not accept returns. However, if you are not satisfied with your purchase, please reach out to our customer support team for assistance with our money-back guarantee.
- Damaged or Defective: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.
- Money Back Guarantee Process: To request a refund, please contact our customer support within 30 days of receiving your order. Our team will guide you through the process and ensure that the refund is issued promptly to the original payment method used during purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.
Need Help? If you have any questions or need further assistance regarding shipping or refunds, please do not hesitate to contact our customer support team. We are here to help ensure you have a smooth shopping experience with TYKES N HOUNDS.